These terms and conditions (“Terms”) set out the basis upon which Flower Delivery Holloway (“we”, “us”, “our”) supplies fresh flowers and related products through our website to you, our customer (“you”, “your”). By placing an order with us for flower delivery across Holloway and the surrounding areas, you agree to be bound by these Terms. If you do not accept these Terms, you should not place an order.
These Terms are designed to ensure clarity regarding the rights and responsibilities of both parties for all online transactions involving flower delivery in Holloway and neighbouring districts. Please take the time to read them carefully.
To place an order for flower delivery in Holloway, select your chosen arrangements and delivery preferences from our website. Once you have reviewed your order and provided the required delivery details, proceed to checkout. You may need to create or log into an account for order tracking and future purchases.
Our website will guide you through the steps needed to place an order. Please check your order carefully before confirming it; you are responsible for ensuring all order information (including recipient’s address, telephone number, preferred delivery date, and personal message) is correct.
Once your order is submitted, we will acknowledge receipt of your order by displaying a confirmation page or sending an order confirmation email. Please note that this acknowledgement does not mean your order has been accepted. Our acceptance of your order takes place when your payment has been processed and the order has been prepared for dispatch.
If for any reason we are unable to supply you with your chosen arrangement (for instance, due to unavailability of certain flowers), we will contact you to discuss substitution options, an adjusted delivery time, or, if necessary, cancellation and full refund.
We endeavour to ensure all flower images and descriptions on our website are as accurate as possible. However, as our arrangements are made predominantly with fresh, seasonal flowers, substitutions may occasionally be necessary to ensure freshness and quality. In such cases, we will use flowers of equal or greater value and strive to match the style and colour of the chosen arrangement.
If you have specified any allergies or flower preferences, we will do our best to comply, but cannot guarantee absolute exclusion unless specifically confirmed in writing before the order is accepted.
All prices for online flower delivery Holloway orders are displayed in British Pounds Sterling (GBP) and include VAT unless stated otherwise. Delivery charges are clearly indicated before you confirm your order and form part of your total payment.
Payment must be made at the time of ordering, using one of the accepted methods displayed on our checkout. We accept major debit and credit cards, and other secure payment options as displayed from time to time. Payment will be debited and cleared from your account at the time you place your order.
We may refuse to process any order at our discretion if we are unable to obtain authorisation for payment, if there are errors in product or pricing information, or if we suspect fraudulent activity.
We aim to deliver flowers on your requested date, across Holloway and the surrounding districts, within our normal delivery hours. Same-day deliveries are subject to availability and require orders to be placed before our stated cut-off time, which is displayed on our website.
If no one is available to receive the flowers at the specified delivery address, our delivery driver will attempt to leave them with a neighbour, at a safe location, or follow any specific instructions you provide, if reasonable and possible. We will leave a delivery note at the address advising where the flowers have been left or how to rearrange delivery.
If we are unable to deliver due to incorrect or incomplete delivery details provided by you, or circumstances beyond our control, we accept no liability for failed or delayed delivery.
If you wish to make changes to your order (for example, delivery details, card message, choice of flowers), please contact us as soon as possible. We will endeavour to accommodate requests but cannot guarantee changes can be made once the order is being processed or dispatched.
You have the statutory right to cancel or amend your order for non-perishable goods within 14 days of receipt. However, because fresh flowers are highly perishable and liable to deteriorate rapidly, cancellations or amendments may only be possible up to 24 hours before the scheduled delivery date, provided the order has not already been processed, prepared or dispatched.
After this period, we reserve the right to refuse cancellation, except in cases where your statutory rights entitle you to a refund (for example, if products are faulty or not supplied as described). To exercise your right to cancel, please contact us promptly with your order details and the reason for cancellation.
Where your cancellation request is accepted, any refund due will be processed as soon as possible, using your original method of payment. Please allow 3-5 working days for refunds to appear in your account.
If your flower delivery arrives damaged, wilted, or significantly not as described, contact us within 24 hours of delivery, providing clear photographs as evidence. We will offer, at our discretion, a replacement arrangement, partial or full refund, or another suitable remedy where fault is established.
As our products are perishable, we are generally unable to accept returns unless agreed with our customer service team. Claims for non-delivery or non-conforming goods must be made as soon as possible, and in any event within 48 hours of the scheduled delivery.
From time to time, we may offer promotional discounts or codes for online flower delivery Holloway orders. Such offers are subject to their own terms and are valid only for the indicated promotional period, are non-transferable, and cannot be exchanged for cash. Only one promotional code may be used per transaction, unless otherwise stated. We reserve the right to withdraw or change promotional offers at any time without prior notice.
All intellectual property rights in our website, including but not limited to images, text, logos, and designs, are owned by or licensed to us. You may not use, reproduce, or distribute any part of our website content for any commercial purpose without our express permission.
We are responsible for losses you suffer caused by us breaking this contract unless the loss is:
Nothing in these Terms shall limit our liability for personal injury or death resulting from our negligence, fraud, or for any liability which cannot be excluded by law.
We cannot be held liable for any failure to deliver your order or delays due to events beyond our reasonable control, including but not limited to adverse weather, illness, pandemics, strikes, or supply chain interruptions. Should such events occur, we will inform you as soon as possible and endeavour to resolve the matter promptly.
When placing an order for online flower delivery in Holloway, you agree to:
Your personal data is collected and processed in accordance with our Privacy Policy. We use your information solely for processing orders, delivery, and customer service. We do not sell or share your details with third parties except as necessary to fulfil your order. By placing your order, you consent to such processing as described.
We reserve the right to amend or update these Terms at any time. Updated Terms will be posted on our website and will apply to orders placed after that date. Please check back regularly to ensure you are aware of any changes. The version of these Terms in force at the time you place your order will apply to your order.
These Terms and any dispute or claim (including non-contractual disputes or claims) arising from or in connection with the supply of flowers or related products by us to you shall be governed by and construed in accordance with English law. You and we agree that the courts of England and Wales will have non-exclusive jurisdiction to settle any disputes arising out of or in connection with these Terms.
These Terms & Conditions apply to all customers ordering online flower delivery in Holloway and the surrounding areas. By booking a delivery with us, you agree that you have read, understood, and accepted these Terms in full.
If you have questions or concerns about these Terms, your order, or your rights, please contact our customer service team using the help or contact features on our website. We will do our best to address your concerns promptly and thoroughly.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Holloway, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Holloway.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
