At Flower Delivery Holloway, our commitment as your trusted local florist is to deliver only the freshest flowers to homes and businesses throughout Holloway. We take pride in our service and want every customer to be delighted, so we back every order with our Fresh Flowers Guarantee. If any issue arises with your delivery, we’re here to help set it right promptly and professionally.
We package every arrangement with care, but if your flowers arrive in a less-than-perfect condition, reach out to us the same day you receive your delivery. Please provide a description of the damage and, if possible, a clear photograph of the affected bouquet. This helps us quickly assess the situation and take appropriate action. Our team is dedicated to resolving damaged-on-arrival matters quickly, ensuring you enjoy the beauty of your blooms as intended.
We guarantee that all flowers dispatched from Flower Delivery Holloway are fresh and should last at least five days from the time of delivery with proper care. If your flowers wilt or deteriorate within this five-day window despite being properly cared for, please contact us immediately. We may ask for photos to verify the issue and learn how we can improve our service for the future.
Your satisfaction is our top priority. When a problem is confirmed within our freshness window or due to damage in transit, you may choose between a full refund or a free replacement bouquet. We aim to process all refunds promptly, with funds returned to your original payment method. Replacements are typically arranged for the next suitable delivery date, so you don’t miss out on your stunning fresh flowers for long.
Should you need to raise a concern unrelated to refund or replacement—be it about timing, customer service, or any part of your experience—please let us know as soon as possible. Our complaints process is straightforward and confidential:
Your feedback matters, helping us continuously improve our service to households and business customers throughout Holloway.
We’re not just a flower shop—we’re part of the Holloway community, trusted by local residents and businesses for our quality, reliability, and commitment to customer happiness. By choosing Flower Delivery Holloway, you can be confident in receiving the freshest flowers and in our clear, supportive returns and complaints policies should you ever need them.
If you have any further questions about our Returns, Refunds & Complaints Policy, please contact our team. Thank you for choosing local. We look forward to creating beautiful moments for you and those you care about in Holloway.
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